Delta focused on customer care and operational recovery after ATL storms - Get updated on what's happening in tourism!

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Delta focused on customer care and operational recovery after ATL storms
Delta operations stabilized on Sunday with fewer than 60 mainline cancellations. No further disruption from Friday’s severe weather is expected. We sincerely thank our customers for their continued patience and understanding.
Delta focused on customer care and operational recovery after ATL storms

Following the intense storms at its Atlanta hub on Friday night, Delta is working diligently to restore operations and assist affected travelers. The airline experienced hundreds of cancellations on Saturday and anticipates additional delays and disruptions as aircraft are reset and crews repositioned.

Customers are encouraged to use the Fly Delta app for real-time updates and to manage travel, including rebooking options.

Storms on June 27 brought rain, lightning, hail, and strong winds to Atlanta, forcing a temporary evacuation and power outage at the ATL air traffic control tower. Over 100 aircraft required hail damage inspections, which Delta teams completed by Saturday morning. Operational impacts are expected to continue through the weekend as recovery efforts proceed with safety as the top priority.

Customer apology from Erik Snell, Chief Customer Experience Officer at Delta:

We’re sorry for disruptions to your travel.

Our customers deserve the reliability and service that Delta is known for. When we fall short, we act swiftly to make things right.

Severe weather on the evening of June 27 caused heavy thunderstorms, hail, and windshear—including reports of microburst winds—that significantly disrupted operations at our largest hub in Atlanta, where approximately 900 Delta flights operate daily. This led to hundreds of cancellations, delays, and diversions across our network. The ATL control tower evacuation and power loss, combined with hail inspections for over 100 aircraft, further compounded the challenge.

On behalf of Delta’s 100,000 employees working around the clock to restore our hallmark reliability, I apologize for the inconvenience and uncertainty this has caused. We deeply appreciate your patience.

By early Sunday morning, many aircraft were back in service following thorough overnight inspections by our maintenance teams. Operations teams are working to reschedule crews, while our pilots, flight attendants, airport staff, reservations agents, and even volunteers from our headquarters are doing all they can to support you throughout your journey.

If your travel has been affected, please use the Fly Delta app for updates and rebooking. Delta.com also provides reliable flight information. If you’ve incurred expenses due to this disruption, you may submit a claim through our expense reimbursement form.

We are doing everything possible to get you safely to your destination. Thank you for choosing Delta and for your understanding during this challenging time.

Image Credit: © Delta Air Lines


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