Tourexpi
Radisson
Hotel Group reported a record-breaking year in 2024 after adding almost 40,000
keys to its global brand portfolio, achieving significant milestones and
further strengthening its global footprint. In 2025, Radisson Hotel Group will
continue focusing on strategic geographic expansions, with the right brand and
solution for every market, creating more possibilities and opportunities for
guests and owners. The Group also implemented best-in-class systems to maximize
revenue across the hotels and continued to invest in operating systems,
resulting in the delivery of system contribution of 53% (+5 pp vs. 2023),
driven by Radisson Rewards growth.
Expanding
Pipeline of Future Projects
Radisson
Hotel Group’s robust development pipeline in Australasia continues to
strengthen with several hotels opening later this year and next year, as the
Group advances significant property initiatives across the region.
The
development of Radisson Blu Mirage Resort, Fiji Naisoso Island scheduled
to open in 2026, has reached two significant milestones: it is now funded by
both the Fiji National Provident Fund (FNPF) and BSP Financial Group (Fiji) Pte
Limited (BSP), and full-scale construction has commenced on Naisoso Island,
marking an exciting new chapter for the project.
The
upcoming opening of Radisson RED Auckland, the first Radisson RED in New
Zealand, is set for the end of 2025 and is a testament to the Group’s
commitment to pioneering dynamic, urban hospitality experiences. The Stonewood
Group are well into construction with the hotel floors starting to take shape.
Michael Chow Director for the Stonewood Group said: “We are excited by our
partnership with the Radisson Hotel Group and when we open later this year, we
will be bringing to the Auckland hotel market an exceptional lifestyle hotel”.
Another
significant milestone in the Group’s expansion strategy is the debut of Park
Inn by Radisson Melbourne Carlton in Australia. This contemporary, fully
connected hotel will mark the upper-midscale brand’s first entry into the
Australian market and is scheduled to open in Q2 2025.
“Australasia
is one of our most potential markets, our upcoming developments confirm the
trust our owners place in Radisson Hotel Group’s brands and the systems behind
them. By pairing our award‑winning digital platforms with hands‑on operational
know‑how, we unlock more opportunities for guests and deliver stronger returns
for our partners. From Fiji to Melbourne and Auckland, we’re launching brands
that are right for each destination and raise the bar for the market,” said
Elie Younes,
Executive Vice President & Global Chief Development Officer, Radisson Hotel
Group.
Innovative
Technology and Enhanced Operations
Radisson
Hotel Group also continues to focus on enhanced and streamlined operations by
further investing in EMMA, the Group's global cloud-based technology platform,
which seamlessly integrates hotel systems like CRM, Property Management, Sales
& Catering, reservations, loyalty programs, and digital touchpoints. EMMA
enhances personalization and customer engagement, epitomizing the Group’s
motto, "Every Moment Matters."
As
a company, Radisson Hotel Group has a customer centric culture. Every customer
is different and as such, the Group values their unique needs applying advance
personalization on our digital channels to facilitate their interactions with
us. Our goal is to provide one-to-one personalization experiences to increase
customer satisfaction and ultimately increase the opportunities of conversion
to increase our online business.
As
a leader in digital innovation, the Group is transforming and elevating the
guest experience by harnessing advanced AI technologies such as AI-driven
multilingual content translation and digital replicas of hotels, allowing
guests to virtually explore rooms and facilities, enhancing booking ease and
satisfaction. Radisson Hotel Group remains at the forefront of customer-centric
innovation by delivering highly personalized and localized digital
experiences.
The
Group is also the first hotel company for number of languages on their digital
channels (web and app) and has a strategical roadmap of localization to provide
the best in-language experience made to satisfy users through their booking
journey.
Complementing
these digital advancements, the award-winning Radisson Hotels App has surpassed
1.9 million annual downloads and has been recognized by Google as best in
class. The app became the 5th most downloaded hospitality app in 2025. This
industry-leading app supports direct booking, seamlessly guiding guests from
discovery and reservations through to a memorable stay experience.
Next
to these digital advancements, Radisson Hotel Group's commercial capabilities
are strengthened by The Club, an international revenue community operating in
over 45 countries. The Club provides global expertise, local insights, and
revenue management services to more than 300 hotels, significantly contributing
to nearly half of the Group's bookings, underscoring the strategic impact of
Radisson Hotel Group’s innovative investments.
Image
Credit: © Radisson Hotel Group
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