WTM London 2025 Unveils Technology Summit Agenda Focused on AI, Data, and Airlines - Get updated on what's happening in tourism!

WTM London, the world’s most influential travel and tourism event organised by RX, has announced the full agenda for its Technology Summit 2025, which will spotlight how artificial intelligence (AI), data, and digital innovation are transforming the global travel landscape.

Taking place on Wednesday, 5 November, on the Purple Stage from 10:45 a.m. to 1:45 p.m., the three-hour summit will bring together a diverse lineup of experts — from C-suite executives and investors to legal specialists and tech entrepreneurs — for an in-depth exploration of technology’s role in helping the industry navigate a period of rapid change.

The programme supports WTM London’s overarching theme, “Reimagining Travel in a Changing World,” and features 12 curated sessions developed by Timothy O’Neil-Dunne, WTM’s long-standing technology advisor and Principal at T2Impact Ltd., a global consultancy focused on aviation, travel, and tourism.

Spotlight on AI, Data, and the Future of Travel

WTM London’s official Technology Partner Holafly will feature its CEO Pablo Gómez Fernandez-Quintanilla in a live conversation with O’Neil-Dunne titled “Connected Futures: Tech, Data and the Power of eSIMs” (Wednesday, 13:50). Among the summit’s key debates is the provocative question: “Is AI the travel industry’s enemy?” — with insights from Stephen Joyce (Prospect Group) and Christian Watts (Magpie Travel).

AI will also feature prominently throughout the sessions, including discussions on:

·         Legal implications of AI: Rhys Griffiths and Farina Azam (Fox Williams) will unpack the regulatory and compliance challenges facing travel businesses.

·         Investment outlook: Andreas Nau (Ennea Capital Partners) and Min Liu (Cambon Partners) will share how investors are responding to AI-driven disruption.

·         The evolving role of travel agents: James Lever (DataArt) and Gulce Rozenveld (Oojo.com) will discuss how AI is reshaping the agent’s role and customer interaction.

·         Inspiration and trip planning: Sally Bunnell (NaviSavi) will explore how short-form video and AI tools are transforming the way travellers dream and decide.

Data, Payments, and Airline Innovation

Dave Goodger (Tourism Economics) will reveal how combining economic indicators with travel data helps businesses make smarter decisions. Thomas Dillon (A3M) and James Spalding (Trip.com Group) will explore the balance between hyper-personalisation and privacy in the age of data-driven travel.

Payments will also take centre stage in a panel featuring James Lemon (Stripe), Will Plummer (Trust My Group), Livia Vite (actuary.aero), and Qais Amori (Almosafer), who will highlight how fintech innovation is fuelling growth across both B2B and B2C travel sectors.

The summit further strengthens WTM London’s growing connection with the airline industry. Filip Filipov (OAG) will open with a data snapshot of global airline trends, followed by Amanda Campbell (T2RL) and Nadine Wood (formerly Qantas) discussing how low-cost carriers are evolving — and what legacy airlines can learn from them.

Beyond Software: The Immersive Future

Rounding out the programme, Roman Townsend (Belvera Partners) will showcase the latest developments in artificial and virtual reality technologies and their applications for travel marketing and customer engagement.

A Future-Focused Conversation

“Our goal is to offer attendees an eclectic mix of perspectives — from tech pioneers to travel lawyers — to spark an honest, forward-looking dialogue,” said Timothy O’Neil-Dunne. “We’re taking a broad approach to AI, ensuring data, payments, and airlines are also part of the conversation. We’ll end by asking the defining question of our time: Is AI good or bad for travel? Join us on the Purple Stage at 10:45 on Wednesday, November 5, for a candid and inspiring discussion about the future of travel technology.”

Image Credit: © WTM