Amadeus acquires SkyLink to scale AI-driven travel solutions - Get updated on what's happening in tourism!

Amadeus has announced the acquisition of SkyLink, a New York-based, AI-first technology company specializing in orchestration and conversational automation. The move marks a further step in Amadeus’ strategy to transition the travel industry from AI proof of concepts to large-scale, real-world deployment of meaningful AI use cases.

Advancing AI from pilots to production

Founded to enhance the corporate travel experience, SkyLink has developed a proprietary AI architecture and multilayer orchestration engine designed to integrate seamlessly into chat platforms. Its technology enables travelers to book and manage flights and hotels conversationally within seconds.

For businesses, the platform delivers cost efficiencies and productivity gains by automating routine processes and freeing up employees for higher-value tasks. With tens of thousands of bookings already completed, SkyLink has demonstrated how AI-driven conversational tools can improve speed, simplicity and user satisfaction.

Strengthening Amadeus’ AI strategy

The acquisition reinforces Amadeus’ long-term strategy of deploying scalable AI applications grounded in operational reality. Building on its established use of AI to optimize travel operations, Amadeus is progressively adding AI-powered conversational layers to its products, helping customers’ employees access insights more easily and maximize existing capabilities.

SkyLink’s AI-native framework complements Amadeus’ global reach, API ecosystem and industry expertise. Operating in more than 190 markets and processing billions of search requests and millions of travel transactions daily, Amadeus provides the scale required to apply AI reliably and at volume.

Immediate benefits for corporate travel

One of the first tangible impacts of the deal will be in the Travel Management Company (TMC) segment. SkyLink’s technology will enhance Amadeus’ corporate travel solutions, particularly strengthening its position in North America.

Over time, Amadeus plans to extend AI-driven conversational capabilities beyond corporate travel to airlines, airports, hospitality providers and the broader travel ecosystem. The objective is to support travelers before, during and after their journeys while enabling travel providers to deliver seamless, responsive experiences at scale.

Industry perspectives

“Combining our AI-native technology with Amadeus' scale and industry reach will allow us to deploy our technology faster and bring powerful new capabilities that benefit travelers and companies across the travel industry. It's a pivotal time to deliver concrete AI solutions and, now with Amadeus, we can accelerate the next phase of travel innovation,” said Atyab Bhatti, CEO & Co-Founder of SkyLink.

Luis Maroto, President and CEO of Amadeus, added: “Amadeus is the embedded and neutral execution layer for travel; built on three pillars: our global scale, the power of our integrated and deeply connected business logic, and our status as a trusted system of record in the industry since 1987. These pillars enable us to apply AI-driven capabilities consistently across airlines, airports, hotels, travel sellers and the wider travel ecosystem. Our technology is deeply integrated across the travel industry, connecting systems and workflows developed over decades. It combines industrial-grade reliability, operational resilience, and data-driven insight that enable us to deploy AI in real-world production environments globally. Together, these pillars reinforce Amadeus' role as the trusted technology partner enabling innovation at scale and allowing AI to augment and reinforce the travel experience.”

Responsible AI and long-term investment

Strategic partnerships and targeted investments underpin Amadeus’ long-term AI roadmap. Guided by a robust AI ethics framework, the company emphasizes responsible, secure development aligned with operational value for the travel industry.

Amadeus also continues to refine how developers and partners access its AI capabilities, focusing on secure, scalable interfaces tailored to real-world use cases.

Image Credit: Luis Marato © Amadeus