Tourexpi
Agoda Launches AI-Powered Bot to Instantly Answer Hotel Questions
The
innovation enables users to make faster, more confident booking decisions by
providing precise information within seconds.
Since
its successful soft launch, the Property AMA Bot has rapidly gained traction,
answering more than 30,000 hotel-related questions per day. Millions of
travelers visit Agoda daily to explore accommodation options, compare
amenities, and select their ideal stay. While property pages are full of
details, simple yet vital questions – such as “Is parking available?” or “How
is the breakfast?” – are often buried in lengthy descriptions and reviews. By
combining ChatGPT’s advanced language capabilities with live property data from
Agoda’s systems, the Property AMA Bot delivers up-to-date, reliable responses.
Previously,
users could reach out to property owners directly via Agoda’s messaging system,
but response times and rates varied. The Property AMA Bot enhances this process
by offering real-time, consistent answers across all Agoda platforms – desktop,
mobile web, and app – directly on property pages.
“Helping
travelers get the answers they need, when they need them, is central to
building trust in our platform and delivering even more value to customers,”
said Idan Zalzberg, Chief Technology Officer at Agoda. “The Property AMA Bot
reduces uncertainty by answering questions instantly, leading to a smoother,
more satisfying booking experience.”
With
this launch, Agoda is taking a transformative step toward more responsive and
user-friendly booking journeys. Travelers benefit from a seamless path from
browsing to booking, supported by Agoda’s commitment to making travel simpler,
faster, and more personalized.
Agoda
offers access to more than 5 million holiday properties, 130,000 flight routes,
and 300,000 activities worldwide. Discover the best deals at Agoda.com or through the Agoda
mobile app.
Image
Credit: © Agoda
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