Tourexpi
Lufthansa strengthens its hubs in Munich and Frankfurt
Klaus
Froese, currently Chief Operations Officer & Accountable Manager of the
core brand, will additionally assume responsibility for the Frankfurt
hub.
In
view of the major operational challenges at the hubs in Frankfurt and Munich,
which have led to a decline in quality, particularly during the peak periods of
recent summers, Lufthansa Airlines is setting up new responsibilities.
Among
other things, the new structure, with explicitly responsible hub managers, is
intended to improve the processes of the flight operations at the respective
location. This includes station and cabin management as well as the
coordination and further development of ground infrastructure and processes.
The goal is to ensure stable, reliable and punctual flight operations in
cooperation between the Lufthansa teams and their respective local partners –
even during peak periods in the summer. Smooth and punctual flight operations
are essential for increasing customer satisfaction. The establishment of the
new hub responsibility is intended to contribute to this, and, in particular,
to improve the travel experience of Lufthansa passengers at the Group's two most
important airports.
The
new structure will also generate further synergies through cross-divisional
collaboration within Lufthansa Airlines.
Image
Credit: © Lufthansa Group
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