Tourexpi
Delta Tops J.D. Power’s Premium Economy Segment for Third Consecutive Year
The
J.D. Power study evaluates major North American airlines based on the overall
air travel experience, assessing both business and leisure travelers. Delta
earned the highest score in the Premium Economy segment by leading in six out
of seven key categories, including:
Day
of travel pre-/post-flight experience
·
On-board experience
·
Ease of travel with the airline
·
Digital tools
·
Airline staff
Level
of trust with the airline
Delta
attributes its success to the dedication of its people, who consistently
deliver world-class service and operational excellence. The airline continues
to enhance its offerings, both in the physical and digital realms, to further
elevate the travel experience.
Enhancements
That Make a Difference
Advanced
Onboard Connectivity: Delta’s fast, free Delta Sync Wi-Fi, presented by
T-Mobile, is now available to SkyMiles members on nearly all domestic mainline
and most transatlantic flights, with international expansion in progress. The
innovative Delta Sync seatback entertainment system also offers a more
personalized in-flight experience.
Exclusive
Brand Partnerships: Delta’s collaboration with Uber enables customers to link
their SkyMiles and Uber accounts, earning miles on eligible rides and orders. A
new partnership with YouTube will soon offer SkyMiles members ad-free content
on most flights. Additionally, Delta has joined forces with Shake Shack to
serve signature burgers on select First Class routes.
Premium
Lounges: In 2024, Delta introduced Delta One Lounges at JFK, LAX, and BOS, as
well as a new Delta Sky Club at Charlotte Douglas International Airport.
Expansion projects also enhanced lounges in Miami (MIA) and New York LaGuardia
(LGA). In early 2025, Delta opened a new lounge at Orlando International
Airport (MCO) and expanded its presence at Atlanta (ATL). Further additions are
planned, including a Delta One Lounge in Seattle (SEA) and new Clubs in SEA and
Salt Lake City (SLC).
Seamless
Digital Experience: The latest update to the Fly Delta app provides improved
user-friendly features, including real-time trip updates, exclusive partner
experiences, and personalized support. Delta’s Digital ID system, available at
six hubs, offers eligible users a streamlined, hands-free experience at bag
drop and security.
Delta’s
unwavering focus on customer experience and operational excellence continues to
earn industry accolades. In 2025, Delta was once again featured on Fortune’s
100 Best Companies to Work For® and World’s Most Admired Companies lists.
Additionally, it was named the most on-time North American airline by Cirium
for the fourth year in a row and secured the top spot in the Business Travel
News Airline Survey for the 14th consecutive year.
As
Delta continues to innovate and invest in premium customer experiences, it
remains a leader in passenger satisfaction and operational performance.
Image
Credit: © Delta Air Lines
The most interesting news
Hyatt Regency Danang Enhances Family Offerings for 2025
Hyatt Regency Danang Resort and Spa is expanding its award-winning family experience in 2025 with new attractions designed to delight guests of all ages.
Corendon Airlines Celebrates 20th Anniversary with New Routes, Onboard Specials, and Discounts
Corendon Airlines marked its 20th anniversary with a celebratory gala at the Cosmos Theatre in Antalya, bringing together partners from tourism, aviation, business, and media to honour two decades of growth and look ahead to the future.
United Airlines Reaches Tentative Agreement with Flight Attendants Union
United Airlines and the Association of Flight Attendants-CWA (AFA) have reached a tentative agreement that includes industry-leading wages, a signing bonus, and quality-of-life improvements for the airline’s 28,000 flight attendants.
Emirates Skywards Partners with Coca-Cola Arena to Offer Exclusive Entertainment Experiences
Emirates Skywards, the award-winning loyalty programme of Emirates, has expanded its Skywards Exclusives portfolio by partnering with Dubai’s Coca-Cola Arena, offering members the chance to redeem or bid Miles for hospitality tickets to top live ev
WTM London 2025 Poised to Be the Largest in Its 45-Year History
World Travel Market (WTM) London is set to host its most expansive and influential edition to date when it returns from Tuesday 4 to Thursday 6 November 2025.
International Tourist Arrivals Rise 5% in Q1 2025, Surpassing Pre-Pandemic Levels
According to the latest World Tourism Barometer published by UN Tourism, international tourist arrivals (overnight visitors) grew by 5% in the first quarter of 2025, with more than 300 million travellers crossing borders—an increase of 14 million c
Bangladesh Seeks Turkish Partnership for Forest Restoration and Eco-Tourism Development
Bangladesh has officially requested technical support from Türkiye to advance its forest restoration initiatives and develop a sustainable eco-tourism strategy.
Marella Cruises Unveils Winter 2026 Itineraries
Marella Cruises, the UK cruise line of TUI, has announced its winter 2026 programme, featuring an exciting mix of brand-new ports of call and long-awaited returns to popular destinations.
Türkiye Welcomes 10,59 Million Foreign Tourists in First Four Months of 2025
Türkiye attracted 10.59 million foreign visitors between January and April 2025, according to data released today by the Ministry of Culture and Tourism.
Hilton Named #1 Best Workplace in Vietnam for 2025
Global hospitality leader Hilton (NYSE: HLT) has been named the No. 1 Best Workplace in Vietnam™ 2025 in the medium-sized company category by Great Place to Work®, marking its first time at the top spot in the country.
Moldova to Host the 46th World Congress of Vine and Wine
The Country with the Highest Vineyard Density Per Capita.
IHG Hotels & Resorts and Singapore Airlines Partner to Empower SMEs Across Asia-Pacific
IHG Hotels & Resorts (IHG) and Singapore Airlines (SIA) have launched a strategic partnership to support the growth and mobility of small and medium-sized enterprises (SMEs) across the Asia-Pacific region.
Spanish Government Reaffirms Commitment to Social Sustainability and Digitalisation
Jordi Hereu, Spain’s Minister for Industry and Tourism, today reiterated the government’s strong commitment to the social sustainability of the tourism sector, describing it as an immense industry undergoing rapid and continuous transformation.
‘Tout à fait Thaï 2025’ Festival in Paris Attracts 10,000 Visitors
The Tourism Authority of Thailand (TAT) celebrated the success of the “Tout à fait Thaï 2025” festival in Paris, which welcomed over 10,000 visitors to the Parc de Bagatelle on 24–25 May.
South Africa’s Travel & Tourism Sector Set to Reach Record Employment in 2025
The World Travel & Tourism Council (WTTC) has announced that South Africa’s Travel & Tourism sector is on course to achieve a historic employment milestone in 2025, with job numbers projected to exceed pre-pandemic levels.
Riyadh Air and Saudi Ministry of Culture Unite to Showcase National Heritage through Air Travel
Riyadh Air has signed a strategic partnership with Saudi Arabia’s Ministry of Culture to make authentic Saudi heritage a core feature of its passenger experience.
UN Tourism and FAO Launch Sustainable Gastronomy Tourism Initiative in Pacific Island States
A new joint project by UN Tourism, the Mountain Partnership Secretariat at FAO, and the Pacific Tourism Organization (SPTO) aims to connect agrifood systems with tourism in seven Pacific Small Island Developing States (SIDS), promoting inclusive grow
Chiang Mai: San Kamphaeng Hot Springs Transformed by Light and Imagination
The Tourism Authority of Thailand (TAT) unveils Onsen@Sankamphaeng, a radiant nighttime experience blending digital art, cultural storytelling, and natural wonder.
Four Seasons Yachts Unveils Marina Day Experience, Redefining Luxury at Sea
Innovative design, Riviera-inspired elegance, and bespoke sea-level adventures set to debut aboard Four Seasons I in 2026
Thailand Launches ‘Sawasdee Nihao’ Initiative to Celebrate 50 Years of Thai–Chinese Relations
High-profile campaign marks diplomatic milestone and repositions Thailand as a premium, sustainable destination for Chinese travellers
Spain Hosts 123rd Meeting of UN Tourism Executive Council to Nominate New Secretary-General
High-level gathering in La Granja (Segovia) highlights Spain’s leadership in sustainable tourism and UN Tourism’s 50th anniversary
