Delta Tops J.D. Power’s Premium Economy Segment for Third Consecutive Year

International

For the third year running, Delta has claimed the top spot in the Premium Economy Passenger Satisfaction category of the J.D. Power 2025 North America Airline Satisfaction Study. The recognition highlights Delta’s commitment to exceptional service, customer care, and premium travel experiences at every stage of the journey.

The J.D. Power study evaluates major North American airlines based on the overall air travel experience, assessing both business and leisure travelers. Delta earned the highest score in the Premium Economy segment by leading in six out of seven key categories, including:

Day of travel pre-/post-flight experience

· On-board experience

· Ease of travel with the airline

· Digital tools

· Airline staff

Level of trust with the airline

Delta attributes its success to the dedication of its people, who consistently deliver world-class service and operational excellence. The airline continues to enhance its offerings, both in the physical and digital realms, to further elevate the travel experience.

Enhancements That Make a Difference

Advanced Onboard Connectivity: Delta’s fast, free Delta Sync Wi-Fi, presented by T-Mobile, is now available to SkyMiles members on nearly all domestic mainline and most transatlantic flights, with international expansion in progress. The innovative Delta Sync seatback entertainment system also offers a more personalized in-flight experience.

Exclusive Brand Partnerships: Delta’s collaboration with Uber enables customers to link their SkyMiles and Uber accounts, earning miles on eligible rides and orders. A new partnership with YouTube will soon offer SkyMiles members ad-free content on most flights. Additionally, Delta has joined forces with Shake Shack to serve signature burgers on select First Class routes.

Premium Lounges: In 2024, Delta introduced Delta One Lounges at JFK, LAX, and BOS, as well as a new Delta Sky Club at Charlotte Douglas International Airport. Expansion projects also enhanced lounges in Miami (MIA) and New York LaGuardia (LGA). In early 2025, Delta opened a new lounge at Orlando International Airport (MCO) and expanded its presence at Atlanta (ATL). Further additions are planned, including a Delta One Lounge in Seattle (SEA) and new Clubs in SEA and Salt Lake City (SLC).

Seamless Digital Experience: The latest update to the Fly Delta app provides improved user-friendly features, including real-time trip updates, exclusive partner experiences, and personalized support. Delta’s Digital ID system, available at six hubs, offers eligible users a streamlined, hands-free experience at bag drop and security.

Delta’s unwavering focus on customer experience and operational excellence continues to earn industry accolades. In 2025, Delta was once again featured on Fortune’s 100 Best Companies to Work For® and World’s Most Admired Companies lists. Additionally, it was named the most on-time North American airline by Cirium for the fourth year in a row and secured the top spot in the Business Travel News Airline Survey for the 14th consecutive year.

As Delta continues to innovate and invest in premium customer experiences, it remains a leader in passenger satisfaction and operational performance.