Eurowings receives four-star airline award

Germany

Rating agency Skytrax ranks Eurowings' service level significantly above the low-cost competition.

Eurowings has been awarded the coveted four-star seal of approval by Skytrax, the British consultancy specializing in aviation. The German airline is thus increasingly setting itself apart from competitors in the low-cost airline market segment such as Ryanair and Wizz Air, which each have a three-star rating from Skytrax. For Eurowings, the award is the most visible evidence to date of its successful reorientation from a former regional low-cost carrier to a value airline for Europe.

The second largest German airline after Lufthansa has not only invested massively in the renewal of its Airbus fleet (including the purchase of 13 brand-new A320neo and A321neo with a volume of 1.5 billion dollars), but has also consistently improved products and services on board and on the ground: lounge access for business and status customers, award miles with Europe's largest loyalty program Miles & More, the free middle seat starting at ten euros or flexible rebooking options up to 40 minutes before departure are now unique selling points in the Eurowings market segment. The company's successful economic turnaround is fueling further investment in products and services.

Eurowings CEO Jens Bischof: “Eurowings stands for low-cost flying with more ease, but also for reliability and high-quality services. The four-star rating from Skytrax reflects what we have been seeing for some time in numerous statistics and customer satisfaction surveys. Our crews on board and our teams on the ground work passionately to make the difference and win over more and more guests for Eurowings. They have more than earned this award.”

The Skytrax testers travel with a customer’s perspective. For their judgement, they evaluate the service of the respective airline comprehensively: in up to 800 areas on the ground and in the air. This includes in-flight service, seating comfort, catering, security measures, in-flight entertainment, duty-free offers and other services.

A decisive aspect for the award of the fourth star is the pronounced awareness and behavior of the Eurowings crews when it comes to service. According to the Skytrax analysis, they are “more professional, experienced and friendly in their dealings with passengers” compared to the competition. The in-flight product with WiFi, in-flight entertainment and digital reading portal is mentioned as another differentiating feature. The analysis also states that Eurowings offers a comprehensive service at airports, where the German airline sets itself apart from the competition with self-service options for check-in and baggage drop-off, consistent baggage checks carried out in advance and consistent branding.

Skytrax has been surveying passengers on the quality of airlines and airports since the 1990s. Of a total of 74 airlines worldwide in the low-cost segment, to which Eurowings is assigned by Skytrax, only 14 have received the coveted four-star award.