Tourexpi
Eurowings Holidays announced a short-term
adjustment to its booking conditions today to best accommodate customers in the
current phase of travel uncertainty. With immediate effect, the growing tour
operator brand will apply significantly easier rebooking and cancellation
conditions for all bookings up to and including 17 June 2024.
With the new booking conditions, Eurowings Holidays
is responding to the current uncertainty of many holiday makers who want a safe
and trouble-free travel experience for their best days of the year. The new
booking conditions for package holidays of Eurowings Holidays apply to all new
bookings from 6 to 17 June 2024 for the travel period until the end of the
year. They include both free rebookings and free cancellations of the trip up
to four days before the start of the trip (previously 14 days before the start
of the trip and 50 euros cancellation fee per person). The special conditions
apply to bookings via all sales channels including the Eurowings Holidays website, travel
agencies and online third-party providers such as travel portals.
“The current insolvency of FTI reinforces the issue
of ‘carefree travel’ and the sensitivity to trust in the chosen tour operator”,
says Eurowings Head of Sales Michael Erfert. “Customers, especially in more
price-sensitive sales channels such as online travel portals, will give much
more weight to trust in the brand in their purchasing decisions from now on.
The holiday brand Eurowings Holidays will benefit from this thanks to its
proximity to Eurowings and the Lufthansa Group.”
“Since the beginning of the week, we have seen a
sharp rise in incoming bookings of more than 70 per cent compared to similar
periods before the FTI insolvency. The effect is therefore clearly noticeable –
and we are certain that it will be sustainable”, adds Karlheinz Kögel, who has
been operating the tour operator brand Eurowings Holidays with his HLX Group
since December 2019.
Image
Credit: © Eurowings Holidays
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