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Hilton again named No. 1 World’s Best Workplace
New study shows strong link between employee wellbeing and guest satisfaction
Hilton again named No. 1 World’s Best Workplace

Hilton (NYSE: HLT) has once more been ranked the No. 1 World’s Best Workplace by Fortune and Great Place to Work. To mark the achievement, the company has released new research highlighting how employee experience directly shapes consumer trust, satisfaction, and purchasing decisions.

Consumers value brands that care for their people

According to a Morning Consult survey commissioned by Hilton:

·         78% of U.S. consumers believe companies that treat employees well deliver better products and services.

·         88% say this matters especially for travel and hospitality brands.

·         75% are more likely to recommend a company known for strong employee care.

·         Internally, Hilton’s own data reflects similar sentiments among its workforce:

·         93% of team members say Hilton is a great place to work.

·         91% feel they can continue learning and growing.

·         87% believe they can achieve their long-term career goals at Hilton.

·         Nearly two-thirds of leadership roles were filled internally, with first-time U.S. managers promoted within an average of four years.

·         85% feel balanced and healthy at work.

“When we take care of our people, they take care of our guests”

“This milestone goes beyond rankings – it reflects who we are,” said Chris Nassetta, President and CEO. “When we take great care of our people, they take great care of our guests. That purpose has guided Hilton for more than a century.”

Expanding opportunities worldwide

Hilton’s global growth continues to drive job creation. Over the last year, the company has opened nearly three hotels per day, adding almost 20,000 team members in managed, franchised and corporate roles. Since 2022, Hilton has created more than 2.5 million learning, training, and career-development opportunities through initiatives such as:

·         LAUNCH, a 24-month early-career rotational programme

·         Hilton University & LinkedIn Learning, offering ~30,000 courses

·         Guild, providing tuition-free education for eligible U.S. team members

·         Global Language Learning, with free language instruction worldwide

·         BetterUp Coaching for new people leaders

·         MentorcliQ mentoring programmes

People Leader Essentials and GM Academy for leadership development

Hilton also offers a comprehensive benefits package, including the Go Hilton travel programme and Thrive Sabbatical/Thrive Reset, which support personal wellbeing and time for passion projects.

Image Credit: © Hilton


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