Tourexpi
WTM London’s Technology Sessions Shine a Light on Frictionless Travel
Technology
sessions are timetabled across the three days of this year’s event, with the
Technology Summit taking place from 10:00am to 1:15pm on the opening day of
this year’s event (Tuesday, 5 November) on the Purple Stage.
The
programme forming this part of the Technology Track has been organised by WTM’s
recently appointed technology advisor Timothy O’Neil-Dunne, currently principal
at T2Impact, an analysis and consulting firm that specializes in aviation,
travel, and leisure.
The
session includes a fireside chat with Alfonso Paredes, president of Expedia
Group’s Private Label Solutions business. He is responsible for the B2B side of
the business which gives companies the ability to sell travel via access to
Expedia Group’s technology and supply.
Paredes
will lead a session centred on the importance of the customer’s digital
experience and offer his view on user challenges and the future intersection
between AI and loyalty schemes.
There
will also be quick-fire sessions looking at the specific customer experience
dynamics in play by region, and also by vertical and the sessions conclude with
a panel discussion which promises a no-holds-barred debate around how
effectively, or not, the industry engages with the traveller.
The
Tech Track also features a start-up competition, scheduled for Tuesday
afternoon.
O’Neil-Dunne
said: “I’m delighted that WTM London has given me the opportunity to try
something different, and we’ve decided to tackle head-on one of my industry
bug-bears: despite all this tech, why do sellers and suppliers make it so
difficult for the traveller to find what they want, to buy our products and to
experience what we offer.
“I
will be addressing the ‘apocalyptic inefficiency’, as I see it, across the
industry and explore the tech we need to tackle this. I’m assembling panellists
and speakers from established and emerging travel companies, not all of whom
will agree with me, or each other. It’s shaping up to be interesting,
interactive and informative.”
WTM
London 2024 takes place from 5th – 7th November at ExCeL London. For more
information visit: https://www.wtm.com/london/en-gb.html
Image
Credit: © WTM
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