Tourexpi
US opens investigation into Delta Air Lines amid widespread disruptions
The
US Department of Transportation (USDOT) opened an investigation into Delta Air
Lines to ensure that the airline is following the law and taking care of
passengers during continued widespread disruptions, the head of the agency said
Tuesday.
"While
you should first try to resolve issues directly with the airline, we want to
hear from passengers who believe that Delta has not complied with
USDOT-enforced passenger protection requirements during the recent travel
disruptions," Secretary Pete Buttigieg wrote on X.
Buttigieg
shared a Transportation Department link where consumers can file a complaint or
comment about services they received, or requested from an airline or ticket
agent, that does not relate to airline safety or security.
Services
include topics such as flight delays and cancelations, overbooking, disability,
tarmac delays, baggage, discrimination, refunds, ticketing practices, family
seating, frequent flyer programs, charter flights, privacy and air ambulance
service.
More
than 5,000 flights have been canceled globally since Friday after a software
update caused a major IT outage last week,
Delta
Air Lines canceled more than 1,200 flights on Friday alone, which was more than
any other airline, according to the FlightAware flight-tracking platform.
Image
Credit: © AA
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